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Insights You Can Use: The Demanding Wine Consumer

New consumer research just released by Women & Wine proves that you can glean insights about your market from many places.  And, after so recently writing about the “new info shopper” – it is all the more likely that your customers share some qualities with today’s more demanding wine drinker/buyer.

The Women & Wine study found, among other things, that:

…wine lovers overwhelmingly wanted better education and more enthusiasm from waiters and sommeliers about the wine list. They also wanted information about the brand, vintage, as well as the varietal when offered wine by the glass choices, and more interesting choices of wines by the glass (preferring not to drink something out that was familiar or available in the supermarket).

Those polled in this case were mainly women, but the above reflects a non-compartmentalized, right with left brain thinking wine drinker.  For example: Interest in the left-side facts/figures (brand, vintage), but also in the more right-side relational elements  (enthusiasm from the waiter, more education).

Are these insights you can use?  Identify the left and right brain-reaching elements of your own products and marketing approaches.  Are you hitting all the hotspots for your own information-gathering customers?

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  • Maybe this new research on how Americans are drinking more wine will inspire restaurants/winesellers to "get on it"...?

    http://www.detnews.com/apps/pbcs.dll/article?AID=/20090114/BIZ/901140378/1001/BIZ
  • The most surprising thing about all of the information that was gathered is that while the wine industry is extremely interested in attracting and securing a loyal relationship from the female consumer, very little has been done to change old habits in restaurants. This seems to be an overwhelming trend in most industries where listening to the consumer isn't translating to day-to-day practices.

    To me, in this market, ANY consumer, male or female who wants to spend their hard earned money should be treated like royalty - or earning their loyalty will be harder than catching a wave.

    To read our story on the survey, please go to http://tiny.cc/JBuKR.
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